Privacy Policy

1. Introduction

Welcome to Mellowhike ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at mellowhike.com (the "Site"). We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our Site
• Subscribe to newsletters or communications
• Participate in surveys or contests
• Contact us directly via email or phone

The personal information we collect may include:

• Name
• Email address
• Phone number
• Mailing address
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Site
• To respond to your inquiries and provide customer support
• To send you newsletters, updates, and promotional materials (with your consent)
• To analyze usage trends and improve our Site's functionality
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and protect our legal rights
• To personalize your experience on our Site
• To conduct research and analysis to improve our services

4. Legal Basis for Processing (For EU/EEA Visitors)

If you are located in the European Union or European Economic Area, our legal basis for collecting and using your personal information depends on the specific information and context:

• Consent: We may process your information when you have given us explicit consent to do so
• Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests
• Contract Performance: We may process your information to fulfill our contractual obligations to you
• Legal Obligations: We may process your information to comply with legal requirements

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer service
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position

7. Your Privacy Rights

7.1 Canadian Residents

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for certain processing activities
• File a complaint with the Privacy Commissioner of Canada

7.2 EU/EEA Residents (GDPR Rights)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request copies of your personal information
• Right to Rectification: You can request correction of inaccurate information
• Right to Erasure: You can request deletion of your personal information
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request transfer of your information to another service
• Right to Object: You can object to certain types of processing
• Right to Withdraw Consent: You can withdraw consent at any time

7.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. These countries may have data protection laws that differ from Canadian laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

Our Site is not intended for children under the age of 13 (or 16 in the EU/EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you have the right to file a complaint with:

EU/EEA residents may also file a complaint with their local data protection authority.